tag:blogger.com,1999:blog-8580623303262055715.post3832088053856255672..comments2008-03-30T10:17:31.393-07:00Laura Foti Cohenhttp://www.blogger.com/profile/16133459519775236929noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-8580623303262055715.post-90817837591064143032008-03-27T19:39:00.000-07:002008-03-27T19:39:00.000-07:00Time Warner Cable has to have the worst customer service that I haved ever delt with. By the way don't most of their comericials say choose us because we do not fail in bad weather HA! After a storm last week (that knocked out my cable) once service was returned all my HD channels were pixilating or froze up and you could not watch them. So calling customer service was a nightmare, after a 20min hold time calling yesterday to get the problem resolved, it was much to my suprise that thier first fix was to unplug my equipment to see if that fixes the problem. Guess what that did not work. So since i know a little about cable and how it works, i checked all my wiring from TWC stop point through the rest of my house and it was fine.<BR/>Which i have described to them. But TWC policy is someone needs to check my house first between the hours of 8 and 5. Since i have no job and live off the money tree in my backyard i can do this. Once they check your stuff they will then call ANOTHER service tech to come out and chech the outside wiring from TWC. Well after explaing to them to skip my house step and go directly to their stuff, i was told this is not how we do buisness or in our policy. So i decided to end my service after the date that i had already paid through. Which i guess in there mind that ment come out today in a quick fast track and pick up thier equipment, even though i have paid through April 6th 2008. After telling the tech that called me on the phone that there is no one home to give their equipment that i have leased for another month, they thought it would be a great idea to just cut service that i have paid for and wait for me to return the equipment.<BR/><BR/><BR/>I guess all in all *$#@% TWC customer service. Sorry for the long description just had to get it off my chest.<BR/><BR/><BR/>Since there is no place to put my email in the identiy <BR/><BR/>I can be reached at solidj3@yahoo.com<BR/><BR/>Thanks for reading<BR/><BR/>JamesDAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8580623303262055715.post-34056850198991250782008-02-05T04:22:00.000-08:002008-02-05T04:22:00.000-08:00Yeah, and Comcast is a little better. We use them for our cable (as if we had a choice) and internet service. But, because I can speak the language, and ask the guys a lot of questions when they come to "fix" something, they called me "a know it all." Go figure....Marionhttp://www.blogger.com/profile/03976677915352569671noreply@blogger.comtag:blogger.com,1999:blog-8580623303262055715.post-59849002701070371612008-01-28T13:25:00.000-08:002008-01-28T13:25:00.000-08:00If their record company is anything to go by, Time Warner does in fact suck.<BR/><BR/>Hope you get them to reimburse you. Those bastards! Kick them in the nuts!<BR/><BR/><A HREF="http://necrofiles.blogspot.com" REL="nofollow">The Necro Files</A>Garg the Unzolahttp://www.blogger.com/profile/17584292157716117449noreply@blogger.com